Terms and Conditions

Limitation on Liability

In any event, and notwithstanding anything contained herein, Lush and Love’s liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of Lush and Love or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

The customer shall not seek from Lush and Love the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.

 

Substitution Policy

Due to the nature of our industry, all flora are subject to availability. In order to get your delivery on time and at its freshest condition, Lush and Love reserves the right to make appropriate substitutions with another similar flowers of equal or greater value. Should a substitution be required, our professional florist will consult you and inform you of the changes.

Although flowers may vary, every one of our arrangements are skillfully created to reflect your selection as close as possible in terms of shape, size, style and colour combination.

Payment Methods

Credit Card
For your shopping convenience, we accept the following major credit cards

·         American Express

·         Mastercard

·         VISA

Paypal
You can make payment by logging in to paypal during check out.

Bank/ATM transfer
You can also choose to transfer money through the Automatic Teller Machines, or via Internet Banking directly into our bank account for the following banks

POSB eEveryday Savings: 110-30049-2

1.       Kindly use your Order ID as the payment reference.

2.       If you are doing an ATM transfer, please whatsapp a photo of the receipt and your Order ID to (+65) 8175 3877.

3.       Once verified, we accept and process the order. You will be notified via SMS within 1 hour.

 

 

Delivery Time Slot Amendment Policy

Amendments of delivery date and timings must be requested two days before the requested delivery date.

Please express your intentions to amend your order by contacting Lush and Love via email [email protected] or call us at (+65) 8175 3877, stating your Order Confirmation number.

 

Cancellation Policy

Cancellation request MUST be submitted forty eight (48) hours before the requested delivery date and time. A Cancellation fee of 50% of purchase price will be imposed.

Cancellation request received less than 48 hours before the requested delivery date and time, the full purchase price will apply and no Cancellation fee will be refund.

Please express your intentions to cancel your order by contacting Lush and Love via email [email protected] or call us at (+65) 8175 3877, stating your Order Confirmation number.

 

Refund Policy

Credit Card/Paypal
Refunds are processed and submitted to the bank within 14 working days* of receipt of your refund request. Thereafter, the bank will process the credit to your credit card. The time frame for the credit to manifest in your credit card statement is defined by the bank.

Bank/ATM Transfer
Refunds will be transferred into your bank account. Please provide your designated account details to us upon requesting for a refund. Kindly note that we are not liable for any loss of funds should you provide an incorrect bank account number.

 

Exchange Policy

If you are unsatisfied with the floral arrangement or consumables that you receive, Lush and Love will either replace the arrangement or give you a full refund as long as the product is returned in its original condition. Request for exchange must be made within 24 hours of receipt.

Items sold are not exchangeable except for items delivered with defects. Please take a photo of the defect items and whatsapp us at (+65) 8175 3877, notification must be made within 24 hours of receipt. In this case, Lush and Love will replace the defective items at no extra charge.